Tickets commands

Every Catita tickets command (2). This page is generated automatically from the bot’s code. Guide: tickets.

/ticket

Open a ticket or manage the ticket you are in

Slash · Prefix · With prefix: ,ticket · Aliases: ,tk · Cooldown: 2 s

Subcommand	What it does	Options
/ticket create	Opens a ticket (staff can open it for someone else)	type (text): Ticket type user (user): For whom (staff only)
/ticket close	Closes this ticket	reason (text): Reason (kept in the log)
/ticket reopen	Reopens this ticket	reason (text): Reason (kept in the log)
/ticket delete	Deletes this ticket and saves its transcript	reason (text): Reason (kept in the log) transcript (yes/no): Save the transcript (yes by default; no, admins only)
/ticket claim	Claims this ticket	—
/ticket unclaim	Stops handling this ticket	—
/ticket pin	Pins the ticket to the top of its category	—
/ticket unpin	Unpins the ticket	—
/ticket rename	Renames the channel	name (text, required): New name
/ticket topic	Changes the ticket topic (empty removes it)	topic (text): What it is about
/ticket move	Moves the ticket to another type	type (text, required): New type
/ticket priority	Changes the priority	level (whole number, required): Priority Values: 0, 1, 2, 3, 4.
/ticket add	Lets someone see and write in the ticket	user (user, required): Who
/ticket remove	Removes someone from the ticket	user (user, required): Who
/ticket transfer	Changes who is listed as the ticket owner	user (user, required): New person
/ticket autoclose	Turns auto-close for inactivity on or off here	enabled (yes/no, required): Enabled
/ticket transcripts	Transcripts of your tickets (staff: someone else’s)	user (user): Whose

/tickets

Ticket panels, list, statistics and blacklist

Slash · Prefix · With prefix: ,tickets · Cooldown: 3 s

Subcommand	What it does	Options
/tickets panel	Posts (or updates) a panel to open tickets	panel (text): Panel (created in /settings > Tickets) channel (channel): Channel (this one if you don’t pick)
/tickets list	Open or closed tickets	status (text): Status Values: open, closed, all. user (user): Whose
/tickets stats	Statistics for the server or a person	user (user): Whose
/tickets clear	Deletes closed tickets (with transcript)	—
/tickets blacklist add	Prevents someone from opening tickets	user (user, required): Who reason (text): Reason
/tickets blacklist remove	Lets them open tickets again	user (user, required): Who
/tickets blacklist list	Who is on the blacklist	—